When did you begin working with NBCC, and how did you arrive?

I started working with NBCC in February 2012 in the Ethics Department. I worked in that department for over two years and then transitioned to the Administrative Department as a Customer Service Representative. I stayed in that position for about two years, then moved to the Center for Credentialing & Education (CCE) to be a State Licensure Application Reviewer covering Florida and South Carolina. I have been a State Licensure Facilitator for about two years, and I’m working on my ninth year with NBCC and CCE.

What is your role with NBCC?

My role with CCE is State Licensure Facilitator, covering 18 states. I make sure that applicants meet the requirements of the state they are registered for in order to be able to schedule their exam. If they need board approval, we verify that, or let them know how to obtain approval. If we need to verify their graduate degree, then we review transcripts or let them know that we need those from their university. Once their qualifications are verified, we export their information to Pearson VUE, the testing company, so that they can schedule their exam. We also provide registration instructions and assistance with account concerns, name changes, extensions, providing board contact information, and whatever else comes up in the course of a day, including answering a lot of emails.

What do you enjoy about your work with NBCC?

I enjoy working with the CCE team and all of the other departments in NBCC. We have some really awesome folks! I also enjoy assisting our customers with any issues they are experiencing with the registration and testing process. I would have to say that my favorite part is when someone has had difficulty with the whole process and then they pass their exam and send me an email to let me know and thank me for my help! I always enjoy congratulating everyone who passes the exam and pointing them in the direction of their next steps.

What are your interests outside of NBCC?

In this time of COVID and not being able to go anywhere much, I enjoy just getting outside and working in my yard, and spending time with my son, who is 19 and autistic and has had many very talented mental health professionals assisting him through life. A really good book and the ID Channel can also keep me pretty busy. I do have an affection for baking and have been told by the NBCC and CCE staff on multiple occasions that I should open a bakery because they love my fabulous cupcakes! I miss making those for my coworkers and hope to get back to that soon. There will be a big ’ole batch once we return to normal!

Who is someone you look up to in the field and why?

Wow—I look up to so many people in the mental health field. It takes special people to be able to help others while dealing with their own life challenges. My son has had some very caring and talented people working with him over the years and I can’t thank them enough. I admire all of my colleagues at NBCC and CCE who work tirelessly on a daily basis to provide services to our certificants and applicants—such a wonderful group of people who really care about the people we serve.