Contact Us

Thank you for your interest in the National Board for Certified Counselors (NBCC). We welcome all questions and comments. The best way to reach us is via e-mail. We make every effort to respond promptly to all messages; please allow up to two business days for a response.

  • Your full name
  • Your NBCC ID number, if applicable
  • Your full address
  • Your daytime phone number, including area code
  • Your state (or country, if outside the United States)


NBCC’s secure fax line is 336-547-0017.

Please note: NBCC does not accept faxed applications because we require an original signature.


For general inquiries and information requests:

For questions on NBCC certification or applications in process:

For recertification information for NCCs:

For continuing education approval for CE providers:

For exam content and administration:

For ethical issues:

For Web site changes:


Please send applications or payments to:

PO Box 77699
Greensboro, North Carolina 27417-7699

For all other information and correspondence:

3 Terrace Way
Greensboro, North Carolina 27403-3660


You can reach NBCC via telephone at 336-547-0607.

Our switchboard hours are 8:30 a.m.–5:00 p.m. Eastern time, Monday through Friday.

Please Note: The Certification and Assessment departments accept calls between 11:00 a.m. and 5:00 p.m. Eastern time.

NBCC does not provide personal information over the telephone. This would violate our privacy policy, which is in place to protect your confidential information.

NBCC does not provide examination or application results over the telephone.